Privacy Policy

1. Information We Collect

When you use SoundPrints, we collect information that you provide directly to us:

• Account Information: Email address, name, and password when you create an account
• Order Information: Shipping address, billing information, and contact details
• Audio Files: Audio files you upload to create soundwave designs (temporarily stored for order processing)
• Design Preferences: Your customization choices including colors, styles, and text

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Create your custom soundwave products
• Send order confirmations and shipping updates
• Respond to your questions and customer service requests
• Improve our products and services
• Send marketing communications (with your consent)

3. Information Sharing

We share your information only in the following circumstances:

• Print Partners: We share order details with our print-on-demand partners to fulfill your orders
• Payment Processors: We use Stripe to process payments securely
• Shipping Carriers: Your shipping information is shared with carriers to deliver your order
• Legal Requirements: We may disclose information if required by law

4. Audio File Handling

Your audio files are handled with care:

• Audio files are temporarily stored to generate your soundwave design
• We retain audio selection metadata with your order for quality assurance
• Audio files are automatically deleted after order fulfillment
• We do not share, sell, or use your audio files for any purpose other than creating your product

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. All payment information is processed securely through Stripe and is never stored on our servers. We use HTTPS encryption for all data transmission.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

7. Cookies

We use essential cookies to maintain your shopping cart and session. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at our contact page or email us at privacy@soundprints.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.